Update: Ticket Refunds

Firstly, thank you for the continued patience being shown by all supporters in relation to information on obtaining refunds for the Behind Closed door matches.

We appreciate that this affects single ticket purchases, season ticket holders, 1885 members and sponsors. We do not take your support for granted.

The systems/mechanics involved in processing any refunds is not a simple one.

As you can imagine the club has never had to deal with this situation before and with a club having a small number of full-time staff, it is taking some time to work through potential solutions. That being said, we could have communicated a update sooner and we acknowledge the fustrations that may have caused.

We hope to be in a position to give an update next week having worked through the practical considerations for actioning refunds and aim to offer some suitable solutions/options. I am sure you can also appreciate that these charges have caused a signifcant hole in the club’s finances and have provided logistical challenges that are beyond the scope of what can reasonably be expected.

We will communicate our plans next week and request your continued patience in awaiting further news on next steps.

Thank you for your continued support.

Neil Sears
General Manager & CEO